Get a night version Mini Cam free with any order over $100, Call + 1 213 8178028

FAQ

When Will My Order Be Dispatched?

Our dispatch schedule operates Monday through Friday. If your order is placed before 2 PM EST, it will be shipped on the same day.

Can I Modify My Order?

Due to Myhiddeneyes’ streamlined pick-and-pack process, alterations to your order are generally unfeasible once it enters the shipping phase. Regrettably, modifications cannot be made once the order is marked as shipped.

You can, however, monitor the progress of your order through your account on our website.

If your order is yet to be dispatched, there may still be an opportunity to assist you. Feel free to reach out to us via email for further guidance.

Is There Someone I Can Speak With Before Making a Purchase?

At Myhiddeneyes, we take pride in offering bespoke customer service. Should you require assistance selecting the ideal device for your needs, do not hesitate to contact us at 1-213-817-8028.

Alternatively, you can explore our comprehensive Buying Guides or email us, and one of our team members will be delighted to assist.

What Payment Methods Are Accepted?

We currently accept payments through:

  • Credit Card
  • PayPal

How Long Does Delivery Take?

Orders received before 5 PM EST are dispatched daily.

For express shipping:

  • Metro Areas: 1–3 business days
  • Non-Metro Areas: 3–5 business days

Discreet Shipping

Your order will be delivered in a secure postal satchel, ensuring that only our return address is visible on the label for maximum privacy.

Troubleshooting: No Audio with the Micro DIY Camera/Lookcam App

The application supports audio only during live viewing. To access audio for recorded footage, remove the Micro SD card from the camera and play the files back on a PC.

Please note: App functionality may vary by region due to software differences.

Resetting the Micro DIY Camera

If your Micro DIY Camera fails to transmit a WiFi signal or if you’ve changed your router, resetting the device is necessary. Follow these steps:

  1. Ensure the camera is plugged in and switched on, indicated by a blue light.
  2. Locate the reset button next to the red and black battery connector wires on the circuit board.
  3. Press and hold the black reset button until the blue light extinguishes.
  4. The device will return to its factory settings.

Lizvie Hidden Spy Camera: Enabling Audio

If audio playback isn’t functioning via the LizviePro app, follow these steps to resolve it:

  • Open the Lizviepro app.
  • Tap the menu icon in the top left corner.
  • Select About Lizviepro.
  • Tap the app icon eight times quickly.
    This will enable the audio button, allowing playback with sound.

Voice Recorder: Maximum Range

Under ideal conditions, the microphone on the voice recorder can capture audio up to 5 meters. Placing the device in bags, pockets, or enclosed spaces may reduce its effectiveness.

Playing Back Voice Recorder Audio

To review recorded audio, you’ll need to use a PC.

Does Recording Begin Immediately?

For voice-activated recorders, there is a slight delay before recording begins. As a result, the initial portion of a conversation may not be captured in Voice-Activated mode.

Bug Sweeping Advice

  • Turn off the main power supply at the switchboard and ensure your mobile phone is off to avoid unintentional interference with the bug detector.
  • Focus your sweep on specific areas or suspicious objects.
  • The detector identifies devices capable of connecting to wireless networks.
  • When sweeping a vehicle, relocate to a rural area and, again, turn off your mobile phone.